CRITICISM of a Lepton care home was “grossly unfair”.
That’s the view of Brian Mansfield whose mother Elsie has been a resident at Valley View Care Home in Lepton for the past year.
According to Mr Mansfield, 61, of Bakston Close, Almondbury, the home is a lovely place and the staff are “brilliant” with his 88-year-old mother.
He said: I was very upset when I saw the story about the Quality Care Commission report in the Examiner. The inspectors are only there an hour and in my opinion they can’t see everything in that time.
“Valley View is a lovely place, it’s beautiful. I visit my mum every week and she is very happy there. The rooms are very spacious and the food and the care is top notch.
“The staff are very good people who go the extra mile. They even made my mum a birthday cake. If anything happens they phone me straight away. There is no problem at all with the place.”
The home, in Wakefield Road, Lepton, failed to meet standards in four out of five categories in the latest Quality Care Commission (CQC) report.
The homes were judged on:
Treating people with respect and involving them in their care
Providing care, treatment and support which meets people’s needs
Caring for people safely and protecting them from harm
The only area where Valley View standards was found to be acceptable was the management of the home.
Dawn Hunter, of Valley View, said: “The management responds positively to any feedback or suggestions for improvements.
“We have taken action to address the minor concerns raised by the CQC.”