After 26 years of continuous growth, independent vehicle hire Company Arrow Self Drive has taken its operations to the next level.
The company, billed as the largest independently owned car, van, minibus and truck rental company in Yorkshire, has gained the ISO 9001:2008 internatioal standard for quality management systems.
Arrow, which has branches at Linthwaite in Huddersfield and at Wakefield, Barnsley, Sheffield, Bradford, Leeds, Knaresborough and Hull, provides vehicles ranging from small economy cars to vans, luxury MPVs, minibuses and trucks to the general public as well as large corporates and local authorities.
It also has in-house service teams trained to standards set by BVRLA – the trade body for the vehicle rental and leasing sector – including the 24-hour roadside breakdown response and recovery team.
The family run business which began in Huddersfield in 1988, has invested substantial time and resources over the past eight months into overhauling its business practices to meet ISO 9001:2008.
Arrow Self Drive is now one of over a million companies globally who has implemented the system and achieved certification.
The standard is based on a number of quality management principles including strong customer focus, the motivation of top management and the process of continual improvement.
Using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits including winning and retaining business, reducing mistakes, increasing efficiency, improving productivity and ultimately driving up profits.
Arrow area manager Richard Taylor was appointed quality manager to oversee and implement the ISO assessment.
He said: “This is a milestone for the company and is a massive achievement for all involved.
“The whole process has tested and examined all of our business practices from training to safety procedures, invoicing and of course, customer satisfaction.”