Insurer LV= has landed another accolade.
The company, which has operations at Folly Hall Mills in Huddersfield, has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute of Customer Service Customer Satisfaction Index.
The survey, involving about 10,000 consumers from across the UK, saw LV= receive the highest customer satisfaction score for an insurer with a score of 83 out of 100, compared with the average score of 77.6.
The online survey asks consumers to choose a company and rate it based on a number of factors. It shows that LV= is the most trusted insurer and the one that consumers think is the easiest to do business with. LV= also received high scores for helpfulness of staff and how easy it is to find things on its website.
Overall, the survey shows that LV= is now ranked 14th for customer satisfaction out of more than 200 organisations across a wide range of sectors.
