Dispute between gas companies causes £1,500 headache for grandfather

Mar 7 2009 By David Himelfield

A DISPUTE between suppliers has left one grandad with a £1,500 bill for gas he’s never used.

Phillip Wood, 60, from Fartown, transferred his npower account to his current address when he moved there four years ago.

All went well as he paid his npower bill by direct debit.

But recently Mr Wood, a fabric buyer, received a letter welcoming him to British Gas together with a bill for £1,568.86 for three-and-a-half years’ gas.

Mr Wood called both utility companies immediately – but both insisted he was their customer.

Phillip checked with the National Grid which delivers all gas across the UK.

They confirmed his supplier was npower.