People in Calderdale can now get advice from the council 24 hours a day.
It has become the first council in the country to provide 24/7 web based support for customers - meaning residents can now contact customer care advisers 24 hours a day, seven days a week, through the council’s live chat web messenger service.
They can have a live conversation with an adviser over an instant messaging service. The adviser can then provide immediate support with online services or help customers with queries they may have.
Live Chat has been running for almost two years and nearly 40,000 chats have taken place, but the service has now expanded its availability.
The increase in online support reflects the rise in people visiting www.calderdale.gov.uk - and increase of almost 3,000% in online payments over the last five years.
Calderdale Council’s Cabinet Member for Business Change and Customer Service Clr Lisa Lambert said: “Since the Live Chat function launched on our website it’s continued to grow in popularity, from almost 400 chats in its first month to almost 3500 chats in June of this year.”
To chat online with one of the Council’s dedicated customer care advisers visit http://www.calderdale.gov.uk/siteinfo/contacts/live-chat.html
