A CROSLAND Moor motorist says she has been left shocked by the poor service at a Huddersfield garage which dealt with her car following an emergency recall.
Rebecca Brook, 26, had to take her car to Perry’s Citroën three times before it was finally fixed and claims she was insulted by staff at the Northgate garage.
Miss Brook took her Citroën C2 to Perry’s after receiving a letter saying the manufacturers were recalling the vehicles due to a fault with the ABS braking system.
A new part was required to make sure the vehicles were safe.
Miss Brook, who bought her car last October, booked it in at Perry’s on August 31. But when she arrived to collect it later that day the car was still where she had left it on the forecourt.
She was told it had not been checked because garage staff knew which part needed to be ordered.
The car was scheduled to go back into the garage on September 18 for the work to be done.
Miss Brook dropped it off on the night of September 17, but when she arrived to collect it at 5pm the next day, it was still on the forecourt.
She asked if there was paperwork to sign, but was told no and her keys were returned. Nobody told her the work had not been done.
However, on September 20 a shocked Miss Brook received a phone call from Perry’s saying the parts had arrived. She was asked to bring the car back so they could be fitted.
She said: “I wasn’t told the car hadn’t been fixed before, although it didn’t seem as if anyone had been in it when I collected it.
“When I mentioned this on the phone they said nothing had been done because there were no parts.
“They must have known that when I dropped it off. It was really inconvenient, especially as they had no courtesy car and I had to be without mine for the day.”
Miss Brook arranged to bring the car back on September 29 and was promised a courtesy car.
She said: “They weren’t willing to pick my car up and drop it off or drop me a courtesy car off at home. It is impossible for me to get to the garage during opening hours, so I arranged to take it in on Saturday and collect the courtesy car.”
But when she took her car into Perry’s that day she was told no courtesy car was available.
She said: “The man on the desk, the service manager, just said we don’t do courtesy cars. I said I had been told that it was OK and explained that the garage had not done the work last time.
“He tried to make out I was a liar. It upset me the way I was spoken to. He would not listen to anything I said and there were four staff there, basically laughing at me.
“I asked to speak to someone else and he said he was the only one there that day. I’m not happy with the way they’ve handled this or their general attitude.”
Stuart Thompson, general manager at Perry’s Citroën, said: “This story does not match documented facts.”