BUSINESS leaders have attacked the Royal Mail over their firms' problems with the post.
Many firms have complained about vital letters and parcels arriving late in the day after Royal Mail dropped its second daily delivery.
Companies in the Holmfirth and Meltham areas say later deliveries meant cheques arrived too late to be banked the same day.
They also say agency workers covering for absent Royal Mail staff did not know the routes.
Kirklees members of the Mid Yorkshire Chamber of Commerce quizzed Royal Mail officials over the change.
They also listed other gripes, including problems contacting Royal Mail call centres and difficulties in persuading post office staff to process special deliveries after 5pm.
Graham Moore, external relations manager for Royal Mail in the North, admitted there had been teething problems with the launch of the single delivery system.
But he said the move had been made to tackle massive inefficiency and get Royal Mail back on track after losses totalling £1bn two years ago.
He added: "One delivery a day brings Royal Mail into line with other postal services in Europe.
"Two deliveries a day was hugely inefficient. The second accounted for 4% of the post but 20% of costs."
Mr Moore said Royal Mail tried to give priority to businesses, with most customers getting post between 9am and mid-afternoon.
He also outlined services allowing firms to collect their mail from sorting offices if they wanted it earlier or to pay for a guaranteed delivery time.
He said temporary staff were familiarised themselves with certain routes.
Chamber member Christopher Dicks said Royal Mail's call centres - using recorded messages - were "not very customer- friendly".
Design company boss Richard Carter said some staff refused to do paperwork for special deliveries if they were brought in after 5pm, although offices did not shut until 5.30pm.
Mr Moore is to look into the complaints.