TELEPHONE and internet company errors left a grandfather offline for almost four months.
And David Hirst, 65, was without a phone for two months after he tried to switch his landline back to British Telecom.
Mr Hirst, from Holmfirth, was finally reconnected to the internet on January 24 after it was disconnected in August following an ordeal which cost him time, money and sleep.
The former purchase manager with Thomas Broadbent engineers in Huddersfield had hoped to use Back to BT to help with his family history project.
But communication errors and incompatibility with his phone line meant Mr Hirst was forced to make trips to relatives to use the phone and to Holmfirth library to use the internet.
Since August the father-of-three says he has wasted 30 hours calling customer service and £300 in phone calls and expenses.
While BT has reimbursed Mr Hirst, he says he is still around £160 out of pocket.
“Just about everything that could go wrong has gone wrong. I can’t think how it could be worse.
“It’s a service that’s being advertised all over the place but when you’ve any problem it falls apart.
“If I could I’d get away from both companies but I’m worried about being in the same situation again.
“I’ve been thinking what ‘BT’ could stand for. ‘Bloody terrible’ will do!
“I think it is now necessary for me to publicise the problem I am having to endure, caused initially by BT in botching up a simple Back to BT request.
“They are however not alone as the saga currently continues with my internet service provider Tiscali UK, some 5 months later, although I suspect that they too are having trouble with BT.
A spokeswoman for said: “BT would like to apologise to Mr Hirst for the inconvenience caused by the delayed provision of his phone line.
“Mr Hirst has confirmed his complaint with BT is now fully resolved. We have given Mr Hirst a further goodwill gesture for the inconvenience he has experienced. Mr Hirst will be contacting his broadband service provider to resolve the ongoing broadband issues.”
The Examiner contacted Tiscali. They failed to respond.