Staff have blasted a hospital trust for its ‘culture of bullying’ and for putting money before the welfare of its patients and staff.
Employees at Mid Yorkshire Hospitals Trust said the trust was constantly understaffed and that workers felt overworked and devalued, according to the NHS Staff Survey 2015.
And the trust, which runs Dewsbury District Hospital, performed worse than average compared to other trusts in the survey.
The findings – overwhelmingly negative – were published by the trust earlier this month.
Among their concerns, staff spoke of a ‘culture of bullying’ at Mid Yorkshire Hospitals Trust (MYHT), which also runs Wakefield Pinderfields Hospital and Pontefract Hospital.
One anonymous worker said: “(The) culture of bullying is widespread within the organisation. The trust’s core values are a joke.”
Another said: “Some managers have a real (sic) bad attitude towards staff and this makes them unable to go to them with any problem.
“Some staff are very intimidated by how they are spoken to and feel they can’t go to them with issues.”
One worker said the trust put money before the welfare of its patients and staff.
The member of staff said: “(It’s a) horrible place to work. (It’s) totally finance driven with little concern for patients or staff. A major catastrophe is a matter of when, not if.”
Other staff said the trust had continual problems recruiting and retaining staff leaving the remainder of workers feeling overworked and undervalued.
One employee said: “There are never enough staff around in the department any more. Many are at full stretch all the time and there is no slack in the system.
“If one member of the team is unwell due to stress, the pressure on the rest is enormous...
“I have never known staff so fed up and demoralised or feeling so devalued.”
Another said patient care was suffering as staff were ‘running around manic’.
The MYHT worker added: “This... I know leads to a lot of staff going off work sick.”
Staff also complained that MYHT bosses were out-of-touch with the ‘shop floor’.
One said: “Senior managers do not engage with staff. They do not appear to have a clue what goes on at ‘shop floor’ level.”
A manager added: “Senior management seem to overwork or bully middle management sufficiently that none of them stay for very long.
“We are there constantly re-inventing the wheel with a constantly changing group of non-clinical managers and nobody takes any responsibility to help us achieve service objectives.”
The manager added there was ‘no incentive’ to address issues as senior managers would only act when targets were breached.
Julie Bolus, Interim Director of Engagement at MYHT, said: "The results show significant improvements in key areas since 2014. These include staff reporting: looking forward to going to work and being enthusiastic about their job; care of patients being the trust's top priority, which it is; they receive updates on patient feedback and it is used to improve services; and they would recommend the trust as a place to work. Some of the issues in the direct comments are unacceptable and we are determined to tackle them.
"Staffing levels came out as a major issue. Since the survey closed in November we have recruited more nurses and more health care assistants and this will continue. In the coming year we need to make sure we listen to our colleagues, act on what they are telling us, and do all we can to make sure these results improve in the next survey."