Rail passengers with hidden disabilities have a new service to help them travel in comfort.

First TransPennine Express (FTPE) has become the UK’s first rail operator to use the international ‘Blue Assist’ initiative.

The scheme, which has launched at Huddersfield, is designed to overcome issues that may not be apparent for passengers who have conditions such as dementia, autism and dyslexia.

Research has revealed that only 1% of those travelling by train who need assistance actually ask for it.

Blue Assist cards can now be collected at the station and passengers are asked to write on their specific needs before returning them to staff.

In addition to the paper card scheme, users can also download an app for smart phones and tablets and type their requirements on screen.

The system allows rail workers to give effective assistance without making the customer feel inadequate or distressed.

Originating from Belgium in 2008, the scheme is successfully used on public transport and in shops on the continent.

All of FTPE’s 1,200 staff have been trained and briefed to recognise the card and it is hoped that this network wide rollout will lead to more customers having the confidence and reassurance to ask for help if needed.

Blue Assist is backed by unions and mental health charity Mencap.

Barbara Dewar from Blue Assist said they were delighted rail bosses were helping those with so-called hidden disabilities.

She added: “The Blue Assist card can be used in all walks of life. Being able to use it on trains and at rail stations across the north of England and into Scotland is a significant step forward and one we whole heartedly welcome.”

Paul Jackson, First TransPennine Express Station Manager at Huddersfield, said: “We’re extremely pleased to be the first train operator within the UK to be introducing this innovative initiative onto our lines, but more so for the commuters at Huddersfield to try it first.”

Tracy Holah, Area Operations Manager for Mencap said: “What we take for granted is a massive step for people who need this support – this is a fantastic idea and it works.

“We had a fantastic day trying out the cards.

“The journey was not as scary, and holding the cards made you feel that you could ask for help.

“The staff were all very helpful and patient with me.

“It made the day run smoother and I was not so anxious about travelling.

“I think once more train staff understand the importance of the cards, and the difference it makes to people, they may want to help more.”

Helen Foster, Alzheimer’s Society Operations Director North, commented: “We warmly welcome the new initiative because it will really encourage people with dementia to get out and about with confidence and give their carers peace of mind.”

Visit www.blueassistuk.org.uk or www.tpexpress.co.uk/assistance/