A MOTHER who waited three months for her BT phone line to be reconnected has spoken of her frustration.
Deighton resident Sarah Taylor was cut off after amassing a £300 phone bill, but three months after paying the bill she has still not been reconnected.
Despite numerous phone calls to BT to resolve the problem, she has been left hanging waiting ‘on hold’ for hours.
Sarah Taylor, of Glenfield Avenue, said: “I just think it’s disgusting. I have a new-born baby and I would have felt safer knowing I had a phone to call someone if I had any problems.
“It just should not take this long after I paid for them to give me a phone line again.”
Mother to China, aged six, and four-month-old Valentine, Miss Taylor said she reapplied four times after BT lost her application forms to be reconnected.
She added: “I’ve spoken to about four different people and filled in an application form over the phone.
“I waited and waited but nobody ever got back to me. A couple of times they had no record of me having phoned.
“I was really distressed to start off with but that has turned to frustration because nothing is being done.
“I keep phoning but I don’t know what else I can do.”
The mother-of-two contacted the Examiner after being told she would have to pay an extra £30 if she wanted her connection restored.
A spokesperson for BT said they always try to help customers, but that they had followed the correct procedure.
The spokesperson added: “We do our utmost to make sure that people have a connection.
“We don’t deny anyone a phone line, in fact we are the only company that will give everyone a phone line.
“We take steps to ensure people can have a phone, such as offering them ‘pay as you go’ or our phone card service which can be pre-paid. We also offer a call level bill with a capped upper limit, so there are things we can do to help our customers and we will always do what we can.
“As a goodwill gesture Sarah’s phone line will be reconnected on Thursday.”