A troubled hotel has closed leaving guests locked out and a couple’s wedding plans in confusion.

Guests who had been staying at The Rock Hotel, Holywell Green, found themselves shut out on Tuesday.

The front door had been boarded up with a note saying all items of value had been removed and all utilities had been switched off.

The Rock Hotel’s owner, Enterprise Inns, discovered on Tuesday night that the hotel’s manager had walked out.

But a message on the hotel’s answerphone claims the business will reopen on September 10.

It advises guests and those with bookings to contact Enterprise Inns.

It says: “We are sorry but we are currently closed. We are due to open on Wednesday 10 September and therefore we would be grateful if you could call back after that date.”

The Rock Hotel, Holywell Green, closed.
 

Karl Sharman, general manager of The Old Golf House Hotel, in nearby Outlane, said several Rock Inn guests had turned up at his hotel saying they were locked out and needed rooms for the night.

And Kelly Walker, general manager of the Imperial Crown Hotel, Halifax, said her hotel had been approached by a local couple whose plans to marry at The Rock Inn next month had fallen through.

The Rock Hotel, also known as the Rock Inn, is currently on sale for £725,000 on property website Fleurets.

A spokesperson for Enterprise Inns said: “We were made aware earlier this week that The Rock had closed due to the publican’s decision to cease trading and leave the hotel.

“Whilst we own the property, The Rock has been operated totally independently by the publican with sole responsibility for the day-to-day running of the business, including all bookings.

“We were given no notification of his intention to leave and have had no further communication from him.”

The hotel has received mixed reviews on Trip Advisor in the past three months with former guests complaining of worn decor and staff shortages.

Peter F, of Shropshire, said the hotel “was a fantastic place in its heyday but has clearly suffered from lack of investment”.

Yorkslass3 added: “You could wander the building and not find a single soul”.