A PENSIONER was forced to get off a bus after the driver refused to accept her pass.
Rosalind Stirk, 65, uses her bus pass to travel from Dunford Bridge to Holmfirth every week.
But on Tuesday the driver of the Stagecoach number 20 told her she had to pay.
Mrs Stirk said: “He told me I couldn’t use the pass to go through to Holmfirth because it’s over the border in West Yorkshire. He said I would have to pay the fare from Hade Edge.
“He was a bit stroppy with me.”
Mrs Stirk refused to pay the fare. She said: “I didn’t go. My husband Edward gave me a lift to Holmfirth instead.”
Mrs Stirk uses the bus every Tuesday and Wednesday to travel to her shop, Country Collections Needlecraft, in Holmfirth.
She said: “I told the driver I had used the pass to go through to West Yorkshire before. I’ve never had any problems in the past and most bus drivers are very polite and nice.”
Sue Hayes, operations director of Stagecoach Yorkshire, said: “Customer service is a key priority for us. We would welcome the opportunity to talk to Mrs Stirk directly about this incident.
“In South Yorkshire the free senior bus pass can be used after 9am but in West Yorkshire it is 9.30am. Consequently, the pass can’t be used to cross the boundary from South to West Yorkshire before 9.30am.
“However, in certain outlying areas, the South Yorkshire Passenger Transport Executive gives special dispensation for the passes to be used before this time on infrequent services such as the number 20.
“We apologise to Mrs Stirk for any upset caused and we urge her to get in touch so we can speak to her directly.”