A couple, whose holiday was ruined by noisy building work from 7am every morning, have been offered a full refund.
Jordan Pedelty and Dee Kimmings were awoken every morning by drilling and banging at the Columbus Aparthotel, Playa de las Americas, Tenerife.
A ‘system error’ meant that the Slaithwaite pair were not warned about renovation work when they booked the holiday through Thomson, Kingsgate Centre, earlier this year.
Having paid £1,000, the couple arrived at their hotel, on July 4, to find construction work had been going on in the corridors around their apartment.
Click below to watch and hear the 'relaxing' sound of drilling that poolside loungers 'enjoyed'.
Following a rude awakening at 7am the next day, the pair asked to be moved – but all other rooms were booked.
After repeated complaints to Thomson the couple were offered £130 in Thomson vouchers.
But following a story in the Examiner yesterday Jordan and Dee have been offered a full refund.
Jordan, 22, said: “I don’t think it’s reasonable how we’ve been treated; it’s been too long.
“I’m definitely pleased to get the money back but I won’t be having a holiday with Thomson again.
“If it hadn’t been for the bad publicity I don’t think we would have got the refund.
“We left the holiday more tired than before we went on it. I felt like we hadn’t been on holiday.”
A spokesperson for Thomson Holidays said: "Thomson is sorry to hear that Mr Pedelty was unhappy with his holiday accommodation in Tenerife.
"Unfortunately, due to a system error, notification of the building work was not sent to Mr Pedelty prior to departure. However, every effort was made to position him in a room as far away from any disruption as possible. We are in contact with Mr Pedelty directly to resolve his complaint.
"We would like to reassure customers that this hotel remains a popular choice with guests."