A HOLMFIRTH company has won two awards at the training "Oscars."
CragRats Action Training has been recognised in the National Training Awards held in Sutton Coldfield.
It received a regional winners award for the West Midlands area and second special trophy awarded by a national panel of judges to recognise the exemplary collaboration between CragRats and The Wrekin Housing Trust.
The Trust, based in Telford, Shropshire, is the county's largest landlord with 12,000 homes across the area.
It was one of the first housing associations to make the transition from council-operated to independent company in March 1999.
CragRats developed a programme to help with the change dealing with issues including staff morale and customer service.
Eight months on internal absenteeism has dropped by 24% and customer satisfaction among residents has risen by up to 12%.
Liam O'Connell, culture change and customer care manager for the Wrekin Housing Trust, said: "The culture change training programme has challenged attitudes and invigorated people and behaviour. "Acknowledgement for these results and the successful partnership between ourselves and CragRats has been a bonus."
Formed in 1989, CragRats Ltd is the country's leading theatrical communications company with clients ranging from schools and training bodies to government agencies and some of the country's largest companies.