Three care homes have been told to improve following recent inspections.
White Rose House in Thongsbridge, Elite Staffing of Dewsbury and Dewsbury’s Thomas Owen House for adults with mental and physical health needs, residential and nursing home were let down by concerns sparked by inspectors from the independent Care Quality Commission following recent visits.
White Rose House on Huddersfield Road was rated as requiring improvement in all areas bar caring, despite making improvements following a 2015 inspection.
Inspectors focused on poor nutritional and pressure care relief recording, missed audits due to a lack of consistent management and failings in accurate risk assessments.
But the report said the home had “caring, patient and kind” staff.
A spokesperson for the home said: “We take all feedback from the Care Quality Commission seriously.
“Following the inspection we immediately implemented a detailed action plan which included updating care plans, ensuring all staff have completed the latest training and enhancing our recording keeping and management oversight processes to ensure consistently high standards are maintained.
“Our priority will always be the wellbeing, safety and health of the individuals we support. We regularly receive positive feedback from the residents at the home and we look forward to demonstrating the improvements we have made.”
Inspectors visited Thomas Owen House on February 11 when 34 adults were in its care. They decided it required improvement in all five areas of care, safety, effectiveness, responsiveness and being well-led.
They flagged up safety concerns due to “misleading information” stored “regarding people’s overall dependency” and a lack of consistent pre-employment checks.
Inspectors also noted “disorganised care files”, some residents missing out on medication if they were asleep and a lack of personalised activities.
They noted, however, that staff were kind, caring and compassionate.
Responding to the inspection nurse manager Kevin Martin said: “We were very disappointed with the inspection.
“We have looked after people with serious mental health problems for 28 years and have a full waiting list.
“We are now fully up to date with our paperwork and were only missing checks for one staff member who had worked with us then came back after an eight year gap.”
Potential risks to clients was a problem for Elite Staffing, which provides home care.
Inspectors said it needed to improve in terms of safety, effectiveness and being well-led.
They said that “risks to people were not always assessed”, while the “recording of the administration of people’s medicines was not safe.”
It was ruled that some staff had “not fully understood the training.”
Care co-ordinator Inaaya Ahmed said: “Our manager left and a new permanent member of staff had not yet been put in place when the inspection took place.
“We are now working with the CQC and have created an action plan to address the issues and improve.”