A GP practice with two surgeries has been placed in special measures after receiving inadequate ratings from a Government watchdog.
The surgeries in Highgate Lane, Lepton, and Heaton Moor Road, Kirkheaton, were given inadequate – the lowest – ratings for safety, effectiveness and management.
The practices were rated ‘requires improvement’ for compassionate care and responsiveness.
CQC inspectors found that the surgery was struggling with “wide ranging systemic and management” problems due to “a long period of upheaval and a high turnover of GPs.”
The report following a visit in January found that patients were at an increased risk of harm because processes were not in place to keep them safe.
Inspectors found that some of the practice policies and procedures were out-of-date or undated, and some contained obsolete information.
And the report said the practice had failed to address long-standing attitude ‘shortcomings’ in a minority of reception staff.
The CQC report did, however, praise the surgeries’ partners as skilled and compassionate.
Lepton and Kirkheaton Surgeries have been placed in ‘special measures’ and will be supervised by Greater Huddersfield Clinical Commissioning Group (CCG).
A report prepared for the CCG, which manages local NHS services, said: “The CCG will continue to support the practice whilst it is in special measures, ensuring that the improvements are made and services remain safe.
“The progress of the practice against these improvements will be overseen by the CCG’s Quality and Safety Committee, with reports as necessary to the Primary Care Commissioning Committee, to provide assurance that the practice will leave special measures after being inspected again.”
A spokesman for Lepton and Kirkheaton Surgeries said: “We as a practice are extremely disappointed with this rating which we believe does not reflect accurately the good service we provide.
“The retirement of four partners from the practice in the last four years has been a concern to the CQC. However, we are glad that we now have a stable team to move the practice forward providing continuity of care which is a high priority for both the practice and our patients.
“We are working with our partner NHS organisations to ensure that we are fully compliant and we have already implemented many recommendations from CQC. We expect to have met the Care Quality Commission’s recommendations in full by July 29, 2016.
“We can confirm there are no immediate concerns with regard to patient safety at the surgery and patients should visit the practice as normal. We value our patients’ support at this time.”