A NEW patient charter has been created by the Yorkshire Ambulance service regarding the non-emergency transport service.
The Patient Transport Service provides non-urgent, organised travel support for out-patients unable to use public transport.
With 20,000 journeys made across Yorkshire per week it is a key part of the Ambulance service.
The new patient charter outlines the service’s responsibilities.
Director of operations for Yorkshire Ambulance Service Sarah Thatchett said: “We are very proud of the standard of service and care provided by our PTS staff.
“We transport patients to and from their hospital appointments and the charter is our commitment to each and every one of those patients.
“They themselves also have an important part to play in helping us achieve the highest standards, for example telling us as soon as possible of any changes to their transport requirements and being ready at the agreed times which is also included in the Charter.
The charter allows patients to see who is eligible for PTS transport, which partners the trust works with to provide the service alongside basic guidelines regarding patients taking escorts.
The service and safety provisions are also outlined with the trust’s commitment to timeliness, communication, dignity and respect and finally clinic, GP, booking officer responsibilities.