A YOUTH was held in a citizen's arrest at a sheltered housing complex - but had to be detained for an hour before police arrived.
Several calls were made to police before officers finally arrived. Now senior officers are conducting an inquiry.
The youth was one of a group outside Sycamore Grange warden-controlled flats, Golcar, leaving residents feeling intimidated.
Mr Kevin Hufton, visiting his mother Margaret Firth at the flats, said youths regularly congregate outside the flats.
Mr Hufton, of Crosland Moor, said a stone was thrown at her window.
He said: "Mum was really scared. She thought it was a firework."
Mr Hufton went outside the flats to investigate and saw a group of six or seven boys, aged 13 to 18, outside.
He chased the youths away along Marina Terrace and caught hold of one boy.
Mr Hufton took the youth inside the flat complex and asked the warden to call 999.
He locked the complex's door when the youth's friends returned to try to free him.
Mr Hufton said: "He was aggressive and trying to get away. You would expect the police to be there within a couple of minutes because it was old people's flats and someone could have got hurt."
When no-one arrived, Mr Hufton dialled 999 again.
He was told by the call handler at Wakefield that a message would be passed on and someone would be on their way.
More time passed and Mr Hufton then dialled Huddersfield police station direct to see why no-one had turned up.
He claimed that he was told no officers were available to attend.
He said: "I said to the officer that you should still have someone on to answer 999 calls. It is ridiculous.
"When you ring 999 you expect to see someone within 10 minutes, no more, because it is an emergency, especially at an old people's home where you have someone aggressive."
Police arrived and took the youth away at 9.30pm - an hour after Mr Hufton called them.
Huddersfield police divisional commander, Chief Supt John Holt, said: "Unfortunately, officers were unable to attend immediately due to the high volume of emergency calls at that time.
"Officers did, however, arrive within the hour despite the sheer volume of calls. We do make every effort to attend incidents as quickly as possible.
"We are sorry that Mr Hufton is not happy with the way in which this matter was dealt with and will be looking into it further."
Have your say