A COMPANY providing emergency replacement glass has made a smashing investment in Huddersfield.
Greenberg Glass has announced plans to upgrade its Crosland Moor call centre into its national service centre – creating an extra 15 jobs and expanding the total number of employees in the town to 60.
The Liverpool-based company is a market leader in emergency glazing and boarding up for nationwide retail chains such as Marks & Spencer, New Look, WH Smith, Sainsbury’s, Thresher, Asda, Tesco and Lloyds TSB. The national service centre is expected to handle more than 25,000 calls every month. Greenberg Glass said the upgrade at Crosland Moor – which it acquired with the takeover of EG Glass in 2001 – was part of the company’s ambitious plans to double turnover by 2011.
Joy Wright, service centre manager, said: “The creation of a national service centre is a one-stop location for all our customers from order to completion.
“Our 60-strong team will provide our customers with a round-the-clock service seven days a week and 365 days a year.
“We are training an extra 15 new local staff to supplement our centralised customer service operation.
“This is one of a range of exciting new initiatives Greenberg Glass is introducing as part of its commitment to provide the highest quality service.”
Greenberg Glass, formed in 1936, has more than 20 branches and depots – including ones in Leeds, Manchester, Birmingham, Nottingham and Cardiff – employing 600 people.