BSkyB today reported a 40% leap in first quarter profits as it said strong demand from new customers for high definition viewing helped offset higher numbers of customers quitting the group.
The broadcasting giant reported pre-tax profits of £180 million up from £129 million a year earlier.
It also posted better-than-expected net customer additions - those joining the group less those leaving - of 94,000 in the three months to September 30.
But its rate of customer churn, measuring customers leaving Sky, rose to 11.3% from 9.9% in the previous quarter after it hiked direct-to-home subscriptions and was more cautious about customers in arrears.
It also said moves to switch seven million viewing cards as part of routine security efforts had affected customer retention.