PROPERTY repair and maintenance company Rok plc has been appointed by Liverpool Victoria to provide building repair services.
The agreement could be worth up to £40m a year to Rok over the next three years and secures the company as the leading player in the market.
Rok is one of three companies selected by Liverpool Victoria – which owns Huddersfield-based roadside recovery business Britannia Rescue – as part of a move to offer an improved claims validation and repairs service to customers with buildings insurance.
Rok Insurance Services has a dedicated round-the-clock contact centre in Nottinghamshire, which handles calls from a growing portfolio of insurance customers and co-ordinates repair work through Rok’s network of local offices and directly employed technicians.
Rok chief executive Garvis Snook said: “We recognise LV= is continually striving to provide improvements in services for its policyholders and we are delighted to assist in this process, having been selected for its panel of building repairs suppliers.
“This agreement follows the significant investment of time and resources that we have made over the past two years while developing Rok Insurance Services – hard work which I am proud to say has secured our place as the market leader in buildings insurance repairs.”