A DENTAL practice manager is all smiles after achieving national recognition.
Joanne Holroyd, practice manager at Meltham Dental Care, has been named Learner of the Year in the Institute of Leadership & Management Awards.
The national awards celebrate the achievements of managers, employers, training providers and learners who have accomplished outstanding results in the workplace.
After achieving her ILM level 7 diploma in executive management, Joanne began implementing new management policies and developing new business strategies at the dental practice.
They included introducing a new pricing strategy to secure profitability, more than doubling sales of dental products, introducing new human resources procedures and acting as a mentor and coach to her team.
Judges said that Joanne had become “a confident, polished senior manager”.
Said Joanne: “Before I started the ILM qualification, I often felt like a rabbit caught in headlights. Completing the ILM management qualification gave me the confidence I needed to introduce new ideas and initiatives to the practice.
“I am proud of the achievements that we have made as a business over the last year and thrilled to have been chosen as the ILM Learner of the Year for England.”
Joanne completed her qualification at ILM’s accredited centre, UMD Professional, in Surrey.
Centre director Fiona Stuart-Wilson said: “Joanne has been a huge source of inspiration and has enabled her colleagues to achieve their individual professional goals and introduce new ideas to the business. She is a real inspiration to her team and to her fellow learners.”
