Fleet incident management and roadside service specialist FMG has landed a key contract.
The Huddersfield-based company has secured a three-year contract to handle incident management services for Complete Vehicle and Asset Management (CVM) Group.
The contract will see FMG operate under the CVM brand, providing round-the-clock first notification of loss, a UK-wide repair management service and a range of legal services for CVM’s fleet customers.
Kevin Connor, commercial director at CVM said: “We focus on improving the operational efficiency of our customers’ fleets to achieve substantial and measurable reductions in the total cost of fleet management, whilst continually focusing on improving service levels.
“By forming this strategic partnership with FMG, we gain access to the best repairers in the fleet market at preferable rates and this feature alone will cut our customers’ costs by reducing their vehicle downtime to an absolute minimum. “
Mr Connor said: “We will deliver additional value to our customers by claiming back what is rightfully theirs following an incident which wasn’t their fault and with the provision of a like-for-like replacement vehicle, to ensure their business continues as usual.”
Harvey Stead, sales director at FMG, said: “More businesses are turning to us as they further develop their customer service proposition and, in the past 18 months, we have significantly invested in people and technology to substantially enhance the customer and driver journey.
“We are delighted to support CVM’s customers by using our proven expertise to significantly reduce the cost and hassle of vehicle incidents for their customers.”
FMG, which employs 30 people, has more than 25 years’ experience as a specialist outsource provider of intelligent incident management services to more than 250,000 vehicles on behalf of major UK companies, including blue chip private companies, large insurers and leasing companies.
