A GROUP promoting the interests of Yorkshire’s £2.2bn chemical industry has been recognised for outstanding customer service.
Huddersfield-based Yorkshire Chemical Focus has received certification from Customer First UK after successfully passing an independent assessment of the service it provides to member companies and employees.
YCF, which is led by chief executive Dr Jane Mockford and based at the Syngenta works at Leeds Road, Deighton, was commended for the technical skills and expertise of its staff and its success in increasing membership numbers over the four years since its launch.
YCF was formed with funding from regional development agency Yorkshire Forward and the European Union to help chemical manufacturers get access to public sector funding, increase their purchasing power and help members meet the requirements of new legislation.
Dr Mockford said: “Gaining the Customer First Standard is an extremely rigorous process. I am delighted that YCF already met the majority of the stringent criteria and the process has enabled us to highlight areas where we needed to focus our attention.”
YCF is among fewer than 500 organisations UK-wide to have reached the standard.
