Business energy users who switch electricity supplier are being alerted to a change in the process that will reduce the time a customer has to resolve an objection from their current supplier.
Existing suppliers have always been able to raise objections against an application to switch away from them and customers and their brokers have had five days to resolve the issue.
The timeframe for resolving objections has now reduced to one day – a change that came into effect on June 26.
Colette Costello, associate operations director at Elland-based energy management consultancy Orchard Energy, said the change calls for better communication and faster action from all parties involved.
She warned that this could put many business energy customers in a situation where contracts are abandoned due to unresolved objections to transfer.
“If the deadline is missed because the existing supplier has objected and the issue hasn’t been settled in time the customer could be forced to negotiate a new contract to start later,” said Ms Costello. In a live market which is constantly fluctuating this could affect the price and in some cases might even result in a period when they have no contract in place at all.”
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