SPANISH banking giant Santander today said it would create 400 call centre jobs in the UK following rapid growth in its business.
The bank said the jobs, in addition to 600 branch-based roles announced in July, would support business generated by its aggressive push into the UK market. The call centre roles will be in Liverpool, Glasgow and Leicester.
Santander, which earlier this month emerged as the bank with the highest proportion of customer complaints in the UK in the first half of the year, said the new roles would ensure the bank "continues to improve its service".
The bank has 25 million customers and 1,300 branches following its acquisitions of Abbey, Alliance & Leicester and parts of Bradford & Bingley. It received 216,158 complaints in the six months to June,
Santander, which employs 22,500 staff in the UK, has seen new products such as the Santander Zero current account drive its market share in the UK, with lending to small and medium businesses also growing by 20% this year.
Earlier this year, the company said it was on track to open a million new accounts for the second year in a row, and posted a 10% rise in pre-tax profits to £875 million for the first six months of the year.