Supermarket giant stops food for fussy pet Ally
CAT lover Sue Bentley has slammed supermarket giant Tesco after she was banned from buying 12 tins of the same food for fussy pet Ally.
In her case every little didn't help when she was told at the Brighouse store that she could only buy 10 tins of her choosy 14-year-old pet's only choice of food at any one time.
Company policy meant 61-year-old Sue would have to buy 10 cans, leave the store and go back in to buy another two.
Branding the rules a joke, Sue, from Mirfield, has vowed never to shop at Tesco again.
She added: "My cat is ever so fussy, as some cats are. He will only eat chicken flavour. Don't ask me why, but I just get him what he wants.
"You can get multi-packs, but they are always made up of different flavours, so it is no good to us. Instead, I have to buy them separately.
"I couldn't believe it when I went to the checkout with 12 tins and was told I could only buy 10 of one product at any one time.
"I thought they were joking at first. When I said there were still dozens left on the shelf I was told the only way I could buy the other two cans was if I paid for the first 10, walked out of the shop and then came back.
"It is an absolute joke to say I could go in and out of the shop all day buying 10 at a time until they were sold out. But I wasn't allowed to go in and buy 12 at any one time.
"What is the logic behind that?"
Sue contacted Tesco's customer services department.
She says she was told in a letter from Tesco that the firm's policy stated: "The company operates a bulk purchase policy, whereby stores are able to restrict the bulk purchase of products by single customers in the wider interest of all our customers.
"The store manager has complete discretion in applying the policy in store in terms of the number of purchases of a single product and also individual discretion treating each situation on its merits."