CALLS to Business Link Yorkshire have changed in the last three months – from people concerned about redundancy to those seeking advice on launching their own enterprise.
As confidence plunged at the start of this year, Business Link Yorkshire’s customer information centre received up to 700 calls a day – increasingly from people “clearly desperate” because their business was floundering or they were worried about being made redundant.
As a result, Business Link introduced “recession-beating” advice and events to help companies weather the downturn.
Karen Marsden (pictured), information centre manager, said: “Early in the credit crunch, we got more calls where the situation was clearly desperate.
“Now there is more optimism, people are coming to us sooner and planning ahead by seeking advice on how to start their own ventures.”
Business Link Yorkshire has also become the latest business support organisation to achieve the national Putting the Customer First award for its efforts. The customer service quality standard is awarded by York-based Customer First UK.