Insurance teams are now on the ground helping people in the aftermath of the Christmas floods in Yorkshire.

Aviva has teams on the ground helping customers affected by flooding and providing protection advice to those who might be at risk.

In addition, Aviva’s claims helpline – 0345 030 6945 - is open 24 hours of the day should customers need to make a claims or need help and support making their homes safe.

Rob Townend, UK Claims Director for Aviva said: “Property damage as a result of flooding or storms is one of the most traumatic events that a homeowner and business can suffer. This trauma places huge responsibilities on us, the insurance industry. We can’t stop the weather, but we can work tirelessly to support our customers affected by the events brought by this horrendous storm.

“Aviva has been on the ground across Yorkshire and Lancashire to make direct contact with a number of customers who have already been flooded and providing advice to those who might be at risk. We continue to visit customers today where we can physically get to them.

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“Once we have assessed any damage we will install drying equipment for those properties that need it and for those people who can’t remain in their homes we will arrange alternative accommodation as soon as possible. Where necessary we make emergency payments to customers to ensure they have enough money to pay for essentials like baby food, nappies and clothes.”

Aviva advice for what to do if you have been flooded

Pictures from the flooding clean-up below.

Contact your insurer as soon as possible

Don’t touch any of your electrics – they could have been damaged by water and become live

Start identifying items that have been damaged, make a list and take pictures if you can – this will make it easier to assess the damage and speed up your claim.

If you can try and lift any items out of standing water. If your carpets are saturated try and raise any furniture off them on to wooden blocks this will prevent more water soaking into your belongings and help reduce further damage.

Aviva’s newly launched interactive extreme weather checklist can be found on its website: http://www.aviva.co.uk/home/extreme-weather-checklist/

Aviva is also supporting the British Red Cross with the launch of its new UK Emergency app, which enables users to set up real-time alerts for severe weather in their area, along with practical advice before, during and after an event. The British Red Cross Emergency app is available to download from the app store or google play for android users and more information can be found on the British Red Cross website: www.redcross.org.uk/emergencyapp