A care agency has been warned after an inspection found its workers failed to report potential abuse of eldferly people to Kirklees Council.
Huddersfield-based Unique Care Providers has been deemed “inadequate” by health watchdog, the Care Quality Commission (CQC).
The not-for-profit agency formed by the Huddersfield Afro-Caribbean Council of Churches and Associates in 1993, provides workers for home visits and also staffs the Bradley Court retirement complex at Keldregate, Bradley.
But it has been heavily criticised for its standards.
Inspectors said “people’s safety was being compromised” following two inspections in October.
The CQC report says inspectors found “a number of breaches of the Health and Social Care Act”.
They found the service “was not safe” after discovering management had not notified the council about two potential incidents of abuse – one of which involved allegations of stolen cash.
Unique Care Providers’ website reveals its homecare staff will assist clients by doing their shopping, collecting their pensions or benefits and paying bills.
Other tasks include dressing and washing elderly people, managing medication and preparing meals.
But CQC inspectors found no evidence staff had up-to-date training in safeguarding vulnerable people.
They said the service, which supports 130 people, had made some improvements on a poor inspection in December 2013, but there was still work to do.
The investigation found staff shortages had led to office based employees being forced to go out and perform care duties.
CQC officials said a high turnover of staff was also of concern and they claimed many workers were not being supervised properly.
Criticisms also included a lack of detail in care and support records, and evidence that medicines were not being managed properly.
Despite the poor performance the CQC did judge the service to be caring.
Residents and service users were also reported to be positive about the service when questioned.
The Examiner called the firm’s St John’s Road offices but was told management had “no comment at this time”.