You may remember that last week I wrote about the treatment of my partner at the hands of her GP
Or rather, her treatment not at the hands of her GP.
She was seven minutes late for an appointment and her doctor told the receptionist that she wouldn’t be seen and could book another appointment – for two weeks’ time.
Well, since that time she’s written to the practice manager at the GP surgery and received no response.
After writing bout her treatment she followed it up with a letter to Innocent, the folk behind smoothies.
She was eating her lunch, one of their veg pots, and there was a stone in it.
It was a decent size so she decided to let their customer service department know.
It wasn’t a ‘compo’ letter but just to let them know so they could look into it.
The department replied within 24 hours asking for more information and they’ve had a very pleasant e-mail conversation that’s ended up with them getting the stone and batch number of the pot etc and her getting an apology – which was accepted because as we all know, these things happen.
What’s the moral of this story?
Well it seems to be that the modern local NHS GP service has less time for people with chronic conditions who believe they have been wronged than a multi-national corporation which sells millions of units of product.
Or am I wrong?
