THE BOSS of a coach company which owes money for cancelled Christmas trips has pledged to refund his customers.
The Examiner has received a string of complaints from Abbeyways customers who have been unable to obtain refunds for cancelled trips.
Customers have found the office at Huddersfield Bus Station closed and have been unable to contact the company by phone.
On occasions when the office has been open, customers have been told to return to the office at a later date to collect their refunds – only to find the office closed.
Bronwyn Brook, of Golcar, booked a trip with a friend to Burton Agnes Hall, Driffield, on December 20.
But the trip was cancelled a few days before and Ms Brook has so far been unable to recoup her money.
Ms Brook, 62, said: “I was told if I wanted my money back it would be here on Monday at 3pm. I went into town on the Monday and a notice on the door said the office was closed because of the snow.
“I’ve been using Abbeyways for 10 years but I don’t want to use it again after this.
“I seems like I’ve been given the runaround.”
Christine Vickerman booked a trip to Chatsworth House, Bakewell, with her daughter Annabel.
Mrs Vickerman, 65, of Mirfield, was also told to return to the Abbeyways office at 3pm on January 14 for her refund.
She said: “I’ve been four times. The last time I went there was another woman there who had her trip cancelled and she couldn’t get a refund.
“I’ve rung the number six times and I’ve never had a response.
“I’ve used Abbeyways for three years and they’ve been OK.
“I don’t think I would want to use them again.”
When the Examiner rang the Huddersfield office yesterday the call went straight to a voicemail claiming the shop was closed because of illness, while a call to the Halifax office rang out.
But Abbeyways boss David Davies has denied the company is in trouble and has promised to refund customers from next Tuesday afternoon.
Mr Davies said the office had been closed because of the snow and illness.
He said: “I’m down with the flu but we’ll be back up and running.
“We’re taking bookings through schools like no-one’s business.
“They’re not getting the runaround ... they know they can have their refunds.”
Mr Davies added: “We’re not going anywhere. We’re taking plenty of bookings”.