A home for elderly people – some with dementia – has been placed into special measures after it was rated ‘inadequate’ by government inspectors.

Care Quality Commission (CQC) inspectors found that Aden Lodge Care Home was neither well managed nor effective in its care of the 34 people then living at the home.

The home, on Long Lane, Clayton West, rated ‘inadequate’ – the lowest rating – for its leadership and effectiveness.

It was rated ‘requires improvement’ for its safety, responsiveness and caring approach towards its residents.

Residents, however, told inspectors that they found the home’s staff caring and they enjoyed living there.

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During an inspection in November, the CQC found the home’s staff did not have a good understanding of legislation governing the treatment of people with mental health issues, such as dementia.

The report, published last week, said: “This means people’s human rights were at risk because the service had not taken steps to ensure staff understood their role in relation to depriving people of their liberty.

“However, staff did understand the need to ask for people’s consent prior to carrying out any personal care.”

CQC inspectors also expressed concern that the home was insufficiently staffed.

Aden Lodge care home, Clayton West.

The report said: “Prior to this inspection we had received concerns about the number of staff working at the home. People who used the service told us they felt there were not enough staff and those that were on duty worked very hard.

“Staff we spoke with told us they felt there were not enough staff and had raised their concerns with the manager.

“During the inspection, we noted there were periods of time when one of the units had no staff to supervise people who were at risk of falls.”

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The report concluded: “Services in special measures will be kept under review and, if we have not taken immediate action to propose to cancel the provider’s registration of the service, will be inspected again within six months.”

A spokesperson for New Century Care, which runs Aden Lodge, said: “We take feedback from the CQC extremely seriously. Immediately after the inspection in November we put in place a detailed action plan to address the areas raised.

“Action taken includes bringing in a highly experienced manager from a sister service to oversee the home, with the support of the senior management team. Staffing levels have been increased and all staff have received additional training. Planned investment work in the home has now been completed, which has transformed the physical environment.

“Our absolute priority is to ensure residents are happy, healthy and safe, and we are very grateful for the positive feedback from residents in the report. We look forward to welcoming the CQC back to the home soon to see the very substantial improvements that have been made.”