DOZENS of local families are still waiting for a hamper payout with Christmas just days away.
Home Farm Hampers have still to pay out thousands of pounds in cash and gifts to 27 customers in Lowerhouses.
And local agent Denise Fox has had enough.
"I will definitely not be working for them next year," she said.
Mrs Fox, 38, who has represented the Burley-in-Wharfedale company for 20 years, first discovered there was a problem last month.
She said: "They told me there were fewer vouchers than we had ordered so I asked that the vouchers be cancelled and for us to get our money back."
Home Farm promised to send a £3,500 cheque to Mrs Fox but she is still waiting for the money.
The mother-of-one said: "I phoned them on November 28 and they told me the case hadn't even been dealt with yet.
"Later they said the cheque had been sent by registered post but it's still not here.
"If I don't get the cheque then it's Christmas ruined for everyone."
Mrs Fox, of Hall Cross Road, has had to bear the brunt of her customers' anger over the delay.
She said: "I'm getting hassle in the street which feels awful but there's nothing else that I can do."
The customers are also waiting for £1,500 worth of DVDs, clothes and other gifts ordered directly from Home Farm.
But even if the problem is eventually sorted, Mrs Fox will be quitting as an agent.
She said: "They have treated us very badly. I can do without all this hassle, I just don't need it. Home Farm have just lost 27 customers."
A company spokesman said: "A cheque was sent to Mrs Fox on December 1 but has not yet been cashed.
"We are currently trying to contact her to get her bank details so we can cancel the cheque and arrange a payment.
"If there has been an unreasonable delay in sending the cheque, then we apologise.
"As for the gifts, these are all despatched together.
"Mrs Fox should have received a letter in November explaining that there would be a delay as one of the items she ordered was not available, but that that delivery would be made by December 15."