KIRKLEES Council say they are trying to help residents recycle more by increasing collections.
But one Birkby couple have been waiting six weeks for their green recycling bin to be emptied.
Barry and Joyce Humpleby, of Osborne Road, make sure they recycle everything they can.
But Kirklees Council refuse wagons have collected their recyclable material only once in the past six weeks – and that was after they complained.
Now the couple are fed up of waiting and want an explanation.
Mr Humpleby, 65, said: “It should be the grey household waste bin one week and the green recycling bin the next.
“But every week during the last six they have emptied only the grey bin.
“We have phoned up and been to see them, but it is just like talking to a lump of wood.
“Our bin is overflowing now. It’s the same for our neighbours too.
“We haven’t put any recyclable items in our grey waste bin, but we are very, very near to having to do it; there is no alternative.”
Four weeks ago the couple contacted Kirklees Council to complain that their collections had been wrong for two weeks.
Within 30 minutes a refuse wagon arrived and took away the contents of their green bin.
But that was the last time it was emptied.
Last Friday they went to the Vine Street depot to formally complain, but are still waiting for their green bin to be emptied.
Mrs Humpleby, 70, added: “We go to all the trouble of separating things but they are not adhering to their collection dates at all.
“I went to Vine Street because I believe in speaking to people face to face, but it was very frustrating.
“We can easily manage on fortnightly collections, but I do believe six weeks is too long a wait.”
A spokesman for Kirklees Council said: “We have had some confusion with collections on the back lane between Osborne Road and Clement Street since they went on to alternate week collections in March.
“We cannot get the regular wagon down the back so have to do the work with a smaller vehicle on a Friday.
“We have now put steps in place to ensure the right collections are carried out on the right day. This started with the grey bins last Friday and it will be the green this Friday, then alternate weeks from then on.
“We would like to apologise to affected householders. We will endeavour to get it right from now on.”