A PHONE company which accidentally cut off a 92-year-old Newsome woman has blundered again.
BT apologised when they mistakenly cut Mary Denton's line three months ago - but they have now charged her £20 to reconnect it.
A mix-up over her quarterly bill led to BT cutting off her service without warning on November 28.
This made Mrs Denton's Help the Aged care pendant useless, as it needs an active line if it is to work.
The widow would have been unable to summon help if she had fallen.
BT reconnected Mrs Denton on December 7 after being alerted to their mistake.
However, Mary received her quarterly bill on Monday - including a £20 charge for the reconnection.
Son John said: "I think it's ridiculous given that they apologised for their mistake in the first place.
"She should have been reconnected for free."
A BT spokeswoman apologised for a second time.
She said: "Mrs Denton should have been reconnected for free, but unfortunately there was an error in our records. We apologise for any inconvenience and have credited £20 to her account."
