A WIDOW was left without a phone line for two weeks.
Talk Talk told Skelmanthorpe woman Megan Lockwood she would be reconnected within two days.
The 65-year-old said: “It’s been very distressing because I haven’t been able to ring my family.”
Megan, who suffers from arthritis, had to go to her friend Joanne Lilley’s house in Shepley to call her relatives, including daughter-in-law Ann Baker who has just been diagnosed with breast cancer.
Megan’s phone problems began after her husband, David, died on August 25.
Joanne explained: “She had to switch all the bills over to her name, but when she called Talk Talk she accidentally gave them her savings account details rather than her current account details.”
As Megan’s phone bill couldn’t be paid by direct debit, the line was cut in early October.
When Joanne called to point out the mistake, Megan’s phone was reconnected within 24 hours.
But a day later the line was cut again.
Joanne said: “I called Talk Talk again and they promised to reconnect the line within 48 hours but they didn’t. I phoned them six times to complain.
“Once I was put on hold for seven minutes before a woman answered and said ‘are you still there?’”
On October 27 Joanne called Talk Talk to ask why the line had still not been reconnected. She said: “They kept telling me that Megan’s phone was faulty but that’s not possible because it’s brand new.”
Joanne phoned Talk Talk again the following day. She said: “I told them I would call the Examiner about this and the next day the line was reconnected.”
Talk Talk’s parent company Carphone Warehouse would not comment about the case.