A squalid care home, run by a Huddersfield company, has been blasted by a health watchdog.
Parklands, run by Fartown-based Eldercare, was slammed by Care Quality Commission (CQC) inspectors for keeping patients in appalling conditions.
The report lifted the lid on squalid conditions at the Rochdale home, including:
- floors and toilets stained with faeces;
- bedrooms which smelt of urine;
- a resident sleeping in a bed with no sheets.
The CQC’s investigation, which was sparked by a complaint about living conditions at the privately-run home, also discovered bosses ‘had not taken reasonable steps to prevent abuse happening’, that staff weren’t properly vetted before being employed and that a number of relatives had raised concerns about their loved ones being left with food on their faces and were wearing stained and dirty clothes.
A visiting nurse also raised concerns about a resident who had allegedly fallen, but it was unclear how their injuries had been sustained as there was no record of the accident.
The report stated: “People were not always cared for in a way, which maintained their dignity.
“People looked unkempt and had not been supported in addressing their personal care needs.
“Incidents where people had sustained serious injury or had required hospital treatment due to concerns had not been reported to the CQC.
“People using the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.”
The CQC discovered some staff had been offered employment even though they had submitted incomplete application forms.
Inspectors also found that there were not enough qualified, skilled or experienced staff to care for the 45 residents with a number of positions vacant.
And a fire risk assessment carried in July 2013 identified 42 areas that required action, but there was no evidence to show that anything had been done.
Brian Vincent, managing director of Eldercare, said a new team of managers and policies had been introduced to improve conditions at the home including ‘robust infection control procedures’ and a requirement that accidents are reported to head office and the CQC.
He said: “We are engaging with the local authority and CQC to put processes and services in place. We are operating a new management team at company level to ensure these changes are applied.
“The company has a well established policy for taking on employment references, we have introduced a system to ensure that this is robustly applied.”