CHARITY staff in Huddersfield have been given the right tools to do the job, thanks to a firm.
Leeds-based Applegarth Communications has supplied the town's Victim Support group with specialised headsets.
The group covers Kirklees, as well as Huddersfield itself.
When the charity moved into its current home at Fitzwilliam Street in January last year, Applegarth installed a new digital phone system.
That provided staff with increased efficiency and tools like caller ID and speed-dial directory.
Applegarth has now upgraded its handsets to headsets free of charge.
The headsets allow the staff to walk around while still on a call.
This has proved to be invaluable, especially when they need to move to another part of the office to find paperwork or to consult colleagues.
The team of 10 core staff and 60 volunteers deal with 20,000 victims of crime a year.
The helpers offer practical and emotional support to anyone who is a victim or a witness of any crime.
The service is free, confidential and available to all.
Victim Support receive Government cash, but other costs have to be met through fundraising.