A home for disabled adults has been praised.
Care Quality Commission (CQC) officials have rated one of Hollybank Trust’s residential homes, Holly Court, as “good”, following their unannounced visit on October 27 2015.
The government care watchdog, who visited to see what action they had taken to meet legal requirements following a breach of regulation in January, described the Far Common Road site as being “homely, but safe and practical” with “kind, caring” staff.
However, they did rank one of the five areas, effectiveness, as requiring improvement due to incomplete documentation.
The other four areas: care, safety, responsiveness and well-led, were ranked as good.
A summary of findings said: “We found the atmosphere in the home to be calm and happy.
“People looked nicely dressed and cared for. This indicated that staff had taken the time to support people with their personal care in a way which would promote their dignity.”
Staff interactions were found “to be kind, caring and appropriate” and they involved people in “making choices about their daily lives.”
The home was responsive by keeping up-to-date care plans that were “person centred and detailed” in regards of people’s care and support needs and relatives said activities were personalised.
But inspectors said that the effectiveness of the home needed improving.
They were “unable to see if staff training was current” and noted “incomplete peg feeding records for one person”.
But they did say that “the head of residential services told us they had identified that staff training was an area of weakness...and they had held an emergency meeting with managers to address this matter.”
Kathleen Eastwood, Hollybank Trust’s head of direct services, said: “We are pleased with the CQC report.
“It is really positive to see that the excellent quality of care being delivered has been recognised in this way.
“The areas which have been identified as needing minor improvement are around some record keeping and this has already been addressed.
“Hollybank is always looking to see how we can improve what we do to ensure that our adults have a good quality of life and this report has confirmed that we have good systems in place and continually improve our services.”