A Dewsbury GP surgery is in tiptop condition, according to a government health watchdog.
Dr Chandra and Partners was rating ‘outstanding’ overall in its latest Care Quality Commission (CQC) report.
The surgery, at Ravensthorpe Health Centre, was given the top rating in four out of five criteria, namely safety, compassion, responsiveness and management.
The practice was rated ‘good’ for its effectiveness, following an inspection in April.
The surgery is credited with cutting appointment no-shows and devising special procedures to deal with local issues such as human trafficking.
It was praised for providing leaflets in Urdu and European languages as well as providing a dedicated phone line for carers.
Dr Janet Williamson, CQC Deputy Chief Inspector of General Practice, said: “It is clear Dr N Chandra and Partners is providing a safe, effective and caring service which is a real asset to the people living in this part of West Yorkshire. To get rated as outstanding is a real achievement.
“We were impressed with the practice’s responsiveness to the needs of their local community, in particular minority patients and carers. Simple but effective initiatives such as translating leaflets into the languages spoken amongst their patient population had a hugely positive impact on the community. After the introduction of these leaflets, the failure to attend rate in some groups dropped significantly...
“This is a great example of what outstanding care looks like.”
