An under-staffed care home where disabled patients were left in their beds for hours has been place in special measures.
Cleveland House in Cleveland Road, Edgerton, was rated inadequate – the lowest rating – in its latest Care Quality Commission (CQC) report following a visit by inspectors in May.
Disabled patients complained to inspectors about being stuck in their beds for hours, waiting for staff to help them get up.
An inspector heard one resident repeatedly call out: “Please, please someone come and talk to me. Just to talk to me – I’m so lonely.”
The report said: “We found care was not person centred and people were at risk of being socially isolated due to spending continuous time in their own rooms with limited interaction.
“Staff were unable to give an explanation of why individual people remained in bed.
“For one person in particular, we saw their care record contained advice from other health professionals for them to be regularly out of bed and for specialist seating to be sought.
“We saw this advice had not been acted upon.”
Meanwhile inspectors spotted two cats, which lived at the home, roaming around.
The report said: “We saw the home had two cats whose food and bedding were in one of the lounge areas.
“The cats wandered freely through the home and we saw one cat attempted to get on a person’s bed which may have posed a risk of infection.”
The home, run by Bupa, was rated inadequate for safety, management, leadership and effectiveness criteria.
It received the amber ‘requires improvement’ rating for its compassion towards residents.
The report said: “Staff interaction was kind, caring and patient and people were complimentary about the staff’s approach to their work.
“Staff showed respect for people’s privacy and dignity when supporting people with their care.”
A spokesperson for Cleveland House said: “We took immediate action to address issues raised by the CQC in May.
“We are committed to making all the required improvements. This includes bringing in a new management team and carrying out additional training for our people.
“The health and wellbeing of our residents is our top priority.”
