A DISPUTE between suppliers has left one grandad with a £1,500 bill for gas he’s never used.
Phillip Wood, 60, from Fartown, transferred his npower account to his current address when he moved there four years ago.
All went well as he paid his npower bill by direct debit.
But recently Mr Wood, a fabric buyer, received a letter welcoming him to British Gas together with a bill for £1,568.86 for three-and-a-half years’ gas.
Mr Wood called both utility companies immediately – but both insisted he was their customer.
Phillip checked with the National Grid which delivers all gas across the UK.
They confirmed his supplier was npower.
Mr Wood said: “I’ve never been a customer of British Gas. When I got the bill I felt absolutely terrible. I was so depressed. I couldn’t sleep for two days.
“It’s given me the jitters and it’s affecting my work. I’m stuck in the middle and I don’t know where I stand.”
A spokesman for npower said: “As far as we are concerned Mr Wood is an npower customer, he has been paying us through direct debit and he should not be paying British Gas.”
A British Gas spokeswoman said: “We apologise to Mr Wood for the problems he has experienced.
“npower have indicated that they will be carrying out a site visit to check all the meters in the building.
“When we have the result of this investigation we will work with npower to resolve this issue. In the meantime Mr Wood will not receive any further letters from us.”
