DRIVERS will no longer be able to speak to someone face-to-face about parking issues in Huddersfield.
Kirklees Council have closed down the Kirklees Parking Office on Albion Street.
Now motorists can only appeal Penalty Charge Notices, or parking fines, online or by post.
And there is no telephone number to ring to discuss problems encountered with parking services in the borough.
An automated phone line is only available for those who accept a parking ticket and want to pay the fine.
Last Spring, Ron Berry, of Gledholt, battled to overturn a Penalty Charge Notice he and his wife Tricia received while acting as carers to an elderly lady.
His request to have the penalty overturned on “compassionate grounds” was finally granted after months of going back and forth, calling the Parking Office and sending letters.
Mr Berry told the Examiner: “I don’t think this is a good thing removing the Parking Office.
“When we were appealing the ticket it was our first point of contact.
“We didn’t get any joy from them in the first place but at least there was an initial point of contact – now there will be no point of contact.
“I don’t have any confidence that things can be sorted out quickly.”
A spokesman for Kirklees Council said the office was no longer open to the public.
He said: “Transactions with the Kirklees Parking Office have now moved to online and telephone access with more and more customers choosing to use the council’s website.”
People wishing to pay parking fines can visit www.parking.kirklees.gov.uk, phone 01484 414818 or send a cheque to Parking Office, PO BOX 1496, Huddersfield, HD1 9FT.
Those who want to appeal parking fines can visit www.parking.kirklees.gov.uk or email email@example.com. Alternatively write to Parking Office, PO BOX 1496, Huddersfield, HD1 9FT
Forms to apply for residential and parking permits and season tickets are available from Civic Centre 1, Huddersfield and by ringing 0800 7318765.