AN elderly Huddersfield couple have hit out at delays which left them without proper heating or hot water for over a month.
The Marsh couple, who do not want to be named, said their boiler began to falter on November 17.
They contacted the national charity Anchor, which helps older people.
Under an Anchor scheme the couple paid a reduced rate of £10 for a Corgi-registered engineer to examine the boiler.
He came on December 9 and said it had to be switched off as it was dangerous.
An Anchor spokesman said it offered to help the couple get a grant for a new boiler from Kirklees Council.
The couple had no heat or hot water, so assumed a new boiler would be installed quickly.
But on December 11 Anchor sent another engineer to get a second quote for a new boiler.
An Anchor representative then arrived with two panel heaters, to help the couple stay warm.
On December 12, they were asked to let Kirklees see their house deeds. The frail husband, who is 85, took them to the Civic Centre, as his wife could not go.
His wife, aged 81, said:
"Someone could have picked the deeds up from us much more easily."
The couple received a letter on December 20, asking them to choose between two quotes.
They chose the cheaper option.
They heard nothing until Tuesday, when the grant was finalised for work to go ahead.
But the couple are unhappy that the work has taken so long.
The Anchor spokesman said it had been made clear to the couple at each stage that it would not be a quick process.
He added that if the couple had told Anchor about the husband's problems bringing the deeds into town, different arrangements could have been made.