THE OWNER of a new car feared his brakes – and his warranty – had turned to rust.
Richard Fella thought his three-year warranty was invalid after being told his rusting brakes were caused by the bad weather.
But after the Examiner intervened Mr Fella got a phone call from Citroen saying they would honour the warranty and do the work for free.
Mr Fella, 61, of Mount, had bought a Citroen C1 in August to drive to and from his former business in Slaithwaite.
The car, purchased from Perrys Citroen, Northgate, came with a three-year guarantee.
By December Mr Fella, a retired chip shop owner, noticed the car’s brake discs and brake pads had rusted.
But when the dad-of-one took his C1 back to Perrys Huddersfield, the showroom – under Citroen’s instructions – refused to replace the faulty parts for free.
They claimed ‘extreme weather’ had caused the damage and said they would replace the parts for £289.
Their stance comes after the worst winter for 31 years.
Huddersfield, like many other parts of the country, was hit by days and days of snow, ice and freezing temperatures.
But Mr Fella says the parts should be replaced for free as part of his guarantee and insists he drove the car only when roads were clear of snow.
He said: “We were looking forward to three years of trouble-free motoring.
“I knew something was wrong when I heard scraping when I put the brakes on.
“They were trying to blame the harsh winter but what are you supposed to do? Their cars are supposed to work at well below 0ºC.
“I spoke to Citroen and they would not budge at first, but yesterday I got a phone call saying the work would be done. I’d like to thank the Examiner for their help.”
He added: “The guarantee says it doesn’t cover extreme climate but we’re not talking about Siberia.
“These cars are supposed to work in the Alps and they have winters like this every year.”
Perrys Huddersfield said they sympathised with Mr Fella and hoped to get the authority from Citroen to fix his car for free.
General manager Stuart Thompson said: “We are only the franchise and we have to have authority from the manufacturer before we can carry out repairs.
“Hopefully we can resolve it with the manufacturer because we agree with the customer.”