British Gas promises enquiry
A FAMILY, left without hot water and heating for four days, have attacked the gas company whose customer service left them cold.
Beverley Jessop and her three children were left to battle the elements between Tuesday and Saturday after their British Gas meter became faulty.
Beverley, 37, lives with her partner Lee Woodhead on Moorlands in Scholes.
The family, which includes Charly, 14, Joshua, 10, and Jamie-Leigh, aged six, were together on Tuesday night when they went to put more money on their pre-pay gas meter.
When they inserted their pay card the meter flashed up a 'battery faulty' sign.
Concerned Beverley immediately rang British Gas and was told an engineer would be there in four hours to correct the problem.
She added: "I waited up until 2am and no-one came.
"In the end I just had to go to bed."
Over the next four days an increasingly frantic Beverley called British Gas dozens of times, spending hours on the phone.
She added: "On Wednesday I called four times. I was assured someone would come out. They didn't."
The nightmare situation continued and the family had to resort to wearing hats, gloves and coats in the house, which was being partially heated by electric fan heaters.
Baths were out of the question as well.
Beverley added: "My kids normally get a bath every day.
"We had to boil the kettle and just get a wash in the sink."
Eventually at 9pm on Saturday a gas engineer turned up out of the blue.
Beverley added: "He said he had been drafted in from Middlesbrough to help.
"It was just a faulty battery in the meter outside. I'm just shocked at how bad the customer service was.
"It was unhelpful and I was promised engineer after engineer to sort things out and yet no-one came for four days.
"I've had to pay out £25 to keep the electric heaters going for the house not to be frozen and I've spent hours on the phone. When you've got no gas you are at their mercy."
A spokesman for British Gas apologised to the family. He added: "It is not the standard of service we expect to provide.
"We will be looking into this case very carefully to see what has gone wrong.
"We don't come out to the meters as we don't own them. They are owned by a meter operating company - but the family were still our customers.
"We will be speaking to them and discussing how we can restore their faith in us."