AN £11,000 conservatory was meant to complete the dream home of Mark and Simone Chambers.
But buckets line the entrance of their conservatory which has been leaking since 2006.
The couple spent £25,000 on an extension and conservatory to their Fixby home.
But within weeks the problems came pouring through and have still not been fixed.
Simone Chambers said: “We had our conservatory built in July 2006 and it was part of an extension.
“New Age Windows Ltd supplied the glass, but about a month later when we were putting the finishing touches to the kitchen, rain was pouring all down the wall.
“It ruined our conservatory suite which had to be replaced because the roof panels had slipped.”
They complained but on July 31, 2006 – just weeks after work finished – they received a letter from Kiren Dogra, the owner of New Age Windows Ltd, informing them he had ceased trading.
It left them in limbo and stuck with a leaky conservatory.
Mrs Chambers added: “Our conservatory came with a 10-year guarantee and we would like that to be honoured.
“We have been in constant contact with him, ringing him up and he just texts back advising us to get in touch with a different contractor.
“It is stressful; we don’t know what to do about it.
“With three children it is a safety hazard, that is what I am worried about.”
Kiren Dogra says New Age Windows Ltd went under in July 2006.
He says he sold the company name and he has no links with the new owner.
However, on Tuesday the company’s website still has his contact e-mail address for enquiries about New Age Windows – almost two years after his involvement came to an end.
Mr Dogra said: “The business has gone out of trading, the company has ceased to be run by me.
“Simone and Mark had it confirmed by letter.
“From my personal memory we supplied the job and it was someone else who they paid that has caused the problems they are experiencing.
“I have sold the business and somebody else is now running it, I have no involvement at all.”
When questioned about his name still being on the New Age Windows website as the main contact, he added: “That website is due to come down.
“It [his name] should not still be on there.”
Mr and Mrs Chambers have contacted Trading Standards who are currently investigating.
They have since spoken to other conservatory fitters about getting the work re-done.
Mrs Chambers said: “I rang someone up for a quote to try to get things moving and the man I spoke to said he would call Kiren Dogra because he is giving the genuine workers a bad name.
“People tell us we need to get it sorted with him; they don’t want to touch it.”
Mr Dogra says the new owner of the business has offered to visit them as a goodwill gesture.