A SHELLEY family say BT has not done enough to help them, after their phone was cut off during a storm.
Dr Vanessa Smith, husband Graham Smith and their two teenage daughters lost the phone connection at their Huddersfield Road home during a storm on August 14.
They contacted BT to ask them to repair it - and were told it could be up to a week.
Then they were given a definite repair date of last Saturday.
But no-one turned up to mend the phone.
Dr Smith, who works in the travel and tourism department of Huddersfield Technical College, said: "A few days is OK, but when it's this long it gets very inconvenient. They have not said when they are going to come.
"We can't keep ringing, because you have to hold for ages and it costs a fortune on mobiles.
"I also have to ring my elderly parents and it costs a lot."
BT did offer to divert incoming calls to one of the family's mobile phones.
But Dr Smith said this was not practical.
She said: "I and my husband work full-time and we would get all our children's calls. You know what teenage girls are like.
"Or they would get all our work calls."
A BT spokesman for BT said engineers would complete the repairs as quickly as possible.
He added: "This is not unusual. We are very, very busy with faults caused by the weather.
"We apologise for the delay."